Downloading files from cloud storage with encryption
  • Jonathan Ranada
    0
    Hello,

    I am using cloudberry backup ultimate edition to backup files on our wasabi storage, I have a use case where a user from another part of the world needs to download data from the storage, but when I use an app it will see the contents as the encrypted version.

    Is there a way they can see the contents and download the proper data in the storage.

    Backup app : MSP 360 ultimate edition
    Cloud Storage : Wasabi
    Jonathan Ranada Options
  • Alexander Negrash
    30
    ↪Jonathan Ranada
    This sounds like a file sharing rather than a backup use case. But there might be a few things you can try doing. Let me clarify a few things first

    - When you back up your data with MSP360 Backup to Wasabi what type of backup are you doing? File-level, Image-based?
    - Is it Legacy or New backup format?
    - Do you have encryption configured?
    - How exactly the second user is trying to access and download your backups in Wasabi?
    - Did you share your storage account access with the second party? If yes, how you did it? What are the permissions?
    Alexander Negrash Options
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