• Chen
    0
    I get this error when using FTP cloud backup:
    The remote FTP is accessible, not login issues, the user has full control.
    Works fine with Legacy jobs.
    Just a new jobs fails with this:

    2023-12-05 12:01:40,976 [PL] [1] INFO - DiskImageInstanceWrapper.RunEarlyGettingDiskInfo
    2023-12-05 12:01:41,205 [PL] [1] INFO - DiskImageInstanceWrapper waiting completed
    2023-12-05 12:01:41,917 [PL] [1] INFO - DiskImageInstanceWrapper.RunEarlyGettingDiskInfo
    2023-12-05 12:01:42,148 [PL] [1] INFO - DiskImageInstanceWrapper waiting completed
    2023-12-05 12:01:43,172 [PL] [1] NOTICE - LogFilePathPart.UploadFile: Starting uploading LOG file
    2023-12-05 12:01:43,191 [PL] [1] INFO - Backup log file not uploaded to storage; Code - 2508
    2023-12-05 12:01:43,193 [PL] [1] ERROR - Failed Upload Backup Log File was created by
    System.Exception
    Unable to upload log file \CBB_SBA\CBB_Archive\a0d407b6-ddea-48ae-927b-74024417d506\GEN-000000-5948bbce-7497-4fcd-a047-2292ab6e713b\20231205100135_000000_F\$LOG$
    at akA.A(agS , Stream , aAG , ICancelable )
    at Cn.A(String , ICancelable )
    System.NotImplementedException
    ISmartHeadersCompliant
    at aXh.ro(Stream , DateTime , aUe , arB )
    at aAh.aAj.A()
    at aAh.aAi.A()
    at aAh.aAJ.A()
    at aAh.CreateFile(aKN , Stream , ICancelable , aAg )
    at akA.A(agS , Stream , aAG , ICancelable )
  • Alexander Negrash
    23
    What product are you using? MSP360 Managed Backup or MSP360 Standalone Backup?
  • Chen
    0
    MSP360 Standalone Backup
  • Thonny
    1
    , could you please DM me your preferred contact email address. I will initiate a thread to assist in troubleshooting.
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