Mouse out of alignment when remoting to Suface Pro
I'm finding remoting into a 1080p monitor is fine (from a 1440p monitor) but when I try to access a Surface Pro machine, (2736x1824), performance is really slow. Any ways to mitigate that?
The biggest problem though is the mouse alignment. I've only really experimented with it in scaled mode but I'm clicking on one part of the screen and the click registers somewhere else. One other potential contributing factor is that the person I'm connecting to is registered blind so has the UI pumped up to 250%.
Thank you for this interesting case, in fact we have tested it on UHD and QHD displays and everything was performing normally. May i ask you to do the following:
1) Navigate to Main Menu - Diagnostic
2) Fill in the contact info and mention this post in the description
3) Press Send
This will generate some Diagnostic Info for our R&D to take a look, and will definitely help us in investigating this issue. Thank you and will be waiting for the data requested.
Sign in or register to add a comment.
Add a Comment
Welcome to MSP360 Forum!
MSP360 Managed Products
Managed Backup - General
Managed Backup Windows
Managed Backup Mac
Managed Backup Linux
Managed Backup SQL Server
Managed Backup Exchange
Managed Backup Microsoft 365
Managed Backup G Workspace
Backup for Linux
Backup SQL Server
Connect Free/Pro (Remote Desktop)
Will Server version of Cloudberry Backup run on windows 10 Home or Windows Pro 10
Cloudberry Explorer pro (S3 browser) not listing folders completely in DELL ECS S3 bucket
Windows 10 Pro Desktop marked as a server.
Decrypting Cloudberry Backup files with CloudBerry Explorer Pro
Terms of Service
Useful Hints and Tips
Created with PlushForums
© 2024 MSP360 Forum