When did the terms of service change and when were customers notified of the paid support model?
When did the terms of service change to exclude support and when were existing customers notified of the paid support model for MSP360 Backup? We have an active maintenance contract that was recently renewed and the company now directs paying customers to an additional payment plan for support( in addition to the already paid maintenance contract. )
Will the additonal paid support model encourage customers to find alternatives to MSP360?
Support is provided at no cost for MSP360 Managed Backup customers. To initiate a support case, simply click on "Support" in the menu located in the top right corner of the screen.
Existing Cloudberry customers transitioned to MSP360 Backup. Those first and existing MSP360 customers were never notified there would be an additional charge for support and the company has now dropped support for those customers. We were a paying customer with support until "MSP360 Managed Backup" customers became the only customers of concern. This is poor business.
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