The software appears to work well and the interface is much simpler and cleaner than TeamViewer. However we have been having a few issues with lockups, disconnections and not being able to log back in.
Occasionally the Remote Assistant screen will just disappear and at other times whilst working in Outlook on the client PC the mouse will just freeze and you cannot do anything on the remote PC. If you disconnect the session then you are unable to reconnect as it says that a session is already in progress or hangs at the window waiting for data. The only recourse is to re-boot the host system which cure the issue for a while until it happens again.