What is the OS? agent version? backup plan type?

Windows Server 2016 : version 1607 (OS Build 14393.2273)

MSP360 Backup Ultimate Edition v 7.9.3.140

non Legacy Files
Hybrid and local only
Incrimental and Block-level

I have tried creating new plans as well as running the existing ones.

The behavior of the program has changed since recieving this :

There are errors like this in the logs:

2024-02-16 08:14:43,669 [CL] [5] ERROR - disk I/O error
disk I/O error
System.Data.SQLite.SQLiteException
disk I/O error
disk I/O error

For troubleshooting purposes, please try to recreate the generational database by removing the "C:\ProgramData\CloudBerryLab\CloudBerry Backup\Data\conn-\" folder.


Now the plans start but never get anywhere. One was left overnight and was still "Searching for modified files' 24 hrs later.

Even though plans were stopped, the History tab says they're still running...

WIndows serbver 2016 Version 1607 OS Build 14393.2273

MSP360 Backup Ultimate Edition v 7.9.3.140

non Legacy File plan
hybrid and local only
existing plans and newly created ones

Got this from a support email:

There are errors like this in the logs:

2024-02-16 08:14:43,669 [CL] [5] ERROR - disk I/O error
disk I/O error
System.Data.SQLite.SQLiteException
disk I/O error
disk I/O error

-----------------------------------------------------------------------------

For troubleshooting purposes, please try to recreate the generational database by removing the "C:\ProgramData\CloudBerryLab\CloudBerry Backup\Data\conn-\" folder.



Now plans start but don't go anywhere, one spent 24 hrs Searching for Files