Unable to run CloudBerry Explorer 6.6
  • EdwardL
    0
    Unable to run CloudBerry Explorer 6.6

    Error:
    Could not find a part of the path
    'C:\Users\xxx\AppData\Local\CloudBerryLab\CloudBerry Explorer for Azure Blob Storage'.

    I've checked permissions of the folder & I'm local administrator with 'Full control'.

    I was able to install on my previous laptop but since I swap with new one I've encountered this issue.

    Please help & advise, thanks.
    EdwardL Options
  • BlakeW
    0
    Hi Edward,

    We were actually seeing this issue on 6.6 as well. We ended up having to downgrade the version of Cloudberry to 5.9. We went with that version because we had some other instances on that version.
    BlakeW Options
  • Alexander Negrash
    27
    ↪EdwardL
    ↪BlakeW
    Can you send logs?
    Alexander Negrash Options
  • Rego
    0
    The issue is due to the App install creating the folder
    Cloudberry Explorer in AppData local
    When the folder should be named
    Cloudberry Explorer for Amazon S3
    Rename the folder and the App will work.
    Tested and Verified on Version CloudBerryExplorerSetup_v6.6.1.5_netv4.0
    Rego Options
  • Rodre
    0
    ↪Alexander Negrash
    I am experiencing this issue after upgrading to 6.6.1.5 . How can I get the logs and send them to you?
    Rodre Options
  • Alexander Negrash
    27
    ↪Rodre
    Have you tried a clean installation from the website https://www.msp360.com/cloudberry-backup/download/cbeaio/
    Alexander Negrash Options
  • Rodre
    0
    Yes, I have, I even uninstalled and rebooted before reinstalling. This only appears to happen if installed on a computer that had an older version installed. Is there Windows registry keys, files/folders, or user/system variables we should be manually deleting? It feels like it is residue left over from the previous install.
    Rodre Options
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