• Jose
    0
    When the client update to the new version 6.0.0.245, the backup plan is empty, when i created a new plan, all the files are uploading how the first time. Therefore, is the space in cloud are duplicity. We need a solution for this.
    Thank
  • Matt
    91
    Most likely you changed your company name recently under settings > general and only now updated the software on your machines, resulting in changing on the configuration folder.

    The old plans should be in the old settings folder(C:\Programdata\%your companyname%), simply copying the .cbb files to C:\Programdata\Online Backup should resolve the problem.

    You can send us the diagnostic logs from the software for further investigation via tools > diagnostic menu.
  • Anton Zorin
    30
    Jose, have you opened a ticket by chance?
  • Jose
    0
    Thank you Matt. Now is Ok
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