Error messages like that are handled by support team and R&D. First of all, update the software to the latest version.
If that doesn't help we'd need diagnostic logs from the machine. Please add a link to this thread in the issue description.

Thank you Matt, i generated in the idagnostic log.

I've not been informed of any logs from you by our support team, so if you didn't receive any notification regarding that please contact our support department first and create a ticket.

Our customer generated the ticket. Thank you

Sorry, still don't see anything on my end. Make sure this forum thread is referenced in the support ticket so I can find it.