• Gilles
    0
    Hi

    I can't activate the cost estimates feature for my storage Backblaze B2.

    When I go to the account properties, I can enable the cost estimates (I tick the checkbox and set a price of $0.005/GB), then I click "Ok". But when I go back to the properties (under the "cost estimates" tab), the feature is always disabled.

    I use CloudBerry Backup Desktop Edition 6.2.1.34

    Could this be a bug ?

    Best regards.
    Gilles
  • Matt
    91
    We've encountered similar issues before among a couple of other clients. Please do the following:
    Go to Tools > Options > Logging and set High level of logging.
    After that please reproduce the issue and send us the logs(tools > diagnostic). We'll escalate that ticket to R&D, once we receive that info.

    Note that High logging level significantly slows down the software so please make sure you set back Low level after reproducing the problem.
  • Gilles
    0
    Done !
    I hope this would help you.

    Best regards.
    Gilles
  • Matt
    91
    There is actually a workaround for that:
    First, please stop the backup service by right-clicking on its icon in the lower-left corner of GUI and selecting "stop service'. Close the software now.

    1) Navigate to your settings folder(C:\ProgramData\CloudBerryLab\CloudBerry Backup\ by default)
    2) Find Enginesettings.list file
    3) Open it with Notepad and find the following parameter:
    <CostPriceGB>0.03</CostPriceGB>
    You can change it to your liking.
    4) After changing this string save the changes, re-launch the software and restart the backup service.
  • Gilles
    0
    Thanks Matt,
    I had to change two settings to enable and configure the feature :
    <CostShowEstimation>true</CostShowEstimation>
    <CostPriceGB>0.005</CostPriceGB>
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