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Cloudberry backup on One Drive - Searching modified files taking long time (3 day) and not completed
  • Sudhagar
    0
    Backup to cloud (one drive) not performing past 3 weeks and the backup plan keep searching modified files and never ends.
    I have done the consistency check and it was successful but still got the same issue. Could you please advise what need to do?
    Sudhagar Options
  • Matt
    91
    ↪Sudhagar
    In cases like that it is better to investigate the issue by inspecting the logs.
    Please send them to us via tools > diagnostic menu.
    Matt Options
  • Sudhagar
    0
    Hi Matt,
    I have tried to send the log files includes event logs & vss diagnostic but got the attached error.
    FYI. We are using Cloudberry server edition. It was worked until 21st March 2018.

    I have herewith the log files for your investigation and let me know if anything required or advise us the next step.

    Note: Prompt New version of cloudberry server edition is available. Is we need to update it?

    Thanks,
    Sudhagar
    Attachments
    Cloudberry_sendreport_error (88K)
    88e19fac-cfeb-414b-a263-ea00e249515e.log (14K)
    Sudhagar Options
  • Matt
    91
    ↪Sudhagar
    Yes, it is better to update the software to the latest version. The log file you've sent is not enough, so after update start Backup Service under administrator account: go to Tools > Change Service Account, enter local administrator account name and password, click OK. The service will be restarted automatically.

    If you still have any issues after that create a ticket at https://support.msp360.com
    Matt Options
  • Matt
    91
    It seems we didn't receive any diagnostic logs from you. Let us know if any further support assistance is required regarding that.
    Matt Options
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