Any refund requests would need to be discussed with your account manager. If you are not sure who manages your account, then please submit your question / request via this page: https://www.msp360.com/contact.aspx?category=sales

hi David. i posted my question in the support. it seems like no one is planning to take up my case. and it has been dragging a while... and from your last reply. thats 29 days ago...

You need to speak with your account manager, not support. If you're not sure who your account manager is, please send an email to salesatmsp360dotcom or use the link above.