• Damo
    0
    I want to setup a backup on a server which performs a regular backup to Azure blob storage and a regular backup to our local FTP server, from the same server. I understand this will require 2 backup plans... which is fine.

    I first setup the Azure blob backup, this worked without issue.

    I then added a second FTP backup plan. When it starts to backup, it seems to assume that the backup on the FTP server should already be present. It seeks to look for existing files on the FTP server which are only present in the Azure plan.
    As a result, it cannot find the files and fails the backup. I did set the second FTP backup to FULL and tried to force full also.

    How can I maintain IMAGE two backups to two destinations via two plans?


    2021-08-31 13:48:50,900 [CL] [6] INFO  - Listing directory /vps/CBB_VPS54582/CBB_Archive/f4fab0bc-bbaf-4a36-85a8-3b1d9c225cbb/GEN-000001-c8ce4603-d6f6-4c78-91c2-2a4cb52a0ca3/20210831124850_000000_F
    2021-08-31 13:48:51,003 [CL] [6] ERROR - The remote server returned an error: (550) File unavailable (e.g., file not found, no access).
    CloudBerryLab.Client.FtpClient.FtpLightWebException
    The remote server returned an error: (550) File unavailable (e.g., file not found, no access).
    
  • David Gugick
    94
    The error seems to indicate the product cannot access your FTP Server. Are you sure your credentials are correct? Why don't you try a backup of a single, unique file you can create and make sure the backup works. Can you also verify which version you are using? While FTP is still available and we'll try and sort out your issues on the forum, FTP has been deprecated as a storage target and is no longer officially supported.
  • Damo
    0
    Hi, setting a backup plan for a single file has the same result.

    I can see in the FTP server logs that the backup software does connect ok and immediately attempts to change the working directory (CWD) to one that does not exist on the FTP server. There is no attempt in creating this when forcing a full backup. No matter what I do, from the start it assumes this working directory exists... which it does not.

    (000052)31/08/2021 14:43:20 - (not logged in) (xxx.xxx.xxx.xx)> Connected on port 21, sending 
    (000052)31/08/2021 14:43:20 - (not logged in) (xxx.xxx.xxx.xx)> USER xxxxxxxx
    (000052)31/08/2021 14:43:20 - (not logged in) (xxx.xxx.xxx.xx)> 331 Password required for xx
    (000052)31/08/2021 14:43:20 - (not logged in) (xxx.xxx.xxx.xx)> PASS **********************************
    (000052)31/08/2021 14:43:20 - xx (xxx.xxx.xxx.xx)> 230 Logged on
    (000052)31/08/2021 14:43:20 - xx (xxx.xxx.xxx.xx)> OPTS utf8 on
    (000052)31/08/2021 14:43:20 - xx (xxx.xxx.xxx.xx)> 202 UTF8 mode is always enabled. No need to send this command.
    (000052)31/08/2021 14:43:20 - xx (xxx.xxx.xxx.xx)> PWD
    (000052)31/08/2021 14:43:20 - xx (xxx.xxx.xxx.xx)> 257 "/" is current directory.
    (000052)31/08/2021 14:43:20 - xx (xxx.xxx.xxx.xx)> CWD vps/CBB_VPS54582/CBB_Archive/8d47b954-ef5f-4c79-a43a-2b3e7515ed9f/GEN-000001-1dbaa83c-60fd-479f-a2cd-d2afea46c707
    (000052)31/08/2021 14:43:20 - xx (xxx.xxx.xxx.xx)> 550 CWD failed. "/vps/CBB_VPS54582/CBB_Archive/8d47b954-ef5f-4c79-a43a-2b3e7515ed9f/GEN-000001-1dbaa83c-60fd-479f-a2cd-d2afea46c707": directory not found.
    (000052)31/08/2021 14:43:20 - xx (xxx.xxx.xxx.xx)> disconnected.
    
  • David Gugick
    94
    Was that test on a test file that is not a part of the Azure cloud backup plan?
  • David Gugick
    94
    Also, try running a consistency check on the FTP storage from the Consistency Check tab in Storage account options.
  • Damo
    0
    yes, I created a new file and only set that to back up.

    Consistency check failed - it reports that one or more backups are missing from storage.
  • Damo
    0
    just to add. I can configure a blaze storage account and that works without issue.
  • David Gugick
    94
    Can you test on a file that is not a part of the Azure cloud backup plan? Create a test file on your desktop and try to back that up to the FTP server. I want to rule out an issue with the same files on two plans going to two different storage destinations.
  • Damo
    0


    Hi, this is exactly what i did.
  • David Gugick
    94
    I did some tests here and do not have any issues backing up the same file to the cloud and to local storage. I cannot test using FTP since I do not have an FTP server.

    Since FTP is no longer supported, can you use a network share for the local backup instead?
  • Damo
    0
    unfortunately the server sits remotely.

    I can let you use our server for testing. I just need your IP for whitelisting and I can give you login details for testing. I assume you can see my registered email address so we can exchange this information?
  • David Gugick
    94
    I cannot use your server, sorry. I am not in Support. If you have maintenance and want to speak to the Support team, please reach out using the links on the web site.

    Has this FTP server ever worked with the product? If so, was it used for other backup plans? Maybe create a new FTP backup storage account. I assume if this is remote, you are using SFTP, correct? Your other option might be to move to something like Minio on the remote server. Minio is Open Source software for Windows and Linux that can expose your remote storage as S3-Compatible storage. You can Google Minio for more information from their web site. We support Minio.
  • Damo
    0
    thanks for your help, I'll look into Minio
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