Can't restore from backup

esam

i have cloudberry backup desktop edition v.7.2.1.53

i have backup in aws s3 and in another computer's file system, when i try to restore from both i get the error:
https://ibb.co/RzctnMt

i tried to restore from another computer (restore from aws s3) it turns out that cloudberry can't "see" the AWS s3 backup. using s3 browser program i can see cbl file totaling 17GB in various folders.

please help

David Gugick

↪esam

If you're restoring from another computer, you'll need to follow the instructions in this Help article: https://help.msp360.com/cloudberry-backup/restore/about-restore/restore-from-another-computer

esam

thank you. i did that and i now understand why previously cloudberry backup couldn't see the backup.
now cloudberry can see the backups but can't extract any files from there , as if the backups are empty despite the cbl files are gigabytes in size.i opened a support ticket.

why there is no utility to directly open cbl files.

David Gugick

↪esam

CBL are archive files and must be processed by the restore engine. That may also contain incremental backups of files, which makes restoring more involved than a simple extraction.

David Gugick

↪esam

What type of backup were you running, file or image?

esam

file

David Gugick

↪esam

Can you confirm you are creating a Restore Plan from CloudBerry Backup to restore the files? You can see the backups and when you run the restore plan, you get the error noted above?

Can't restore from backup

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