Master Password Reset
I don’t want to make a big deal of this, but if the Master Password reset button does not really do anything useful, what is the point of having it? I don’t understand the use case for it. The Master Password itself is great, as are the recent improvements to protect / encrypt it, but I cannot think of a situation where anyone would need to use the password reset button that you provide. There perhaps should be a “forgot password” link so that if our clients forget the Master pw, they know what to do - “contact your Backup Service provider”.
If one of our clients does reset the password, they will not know that the account password was cleared. And if they don’t call us right away and tell us what they did, all of their backups will fail with the “object reference not set to an instance of an object” error.
Since very few of our clients use the console, this is not likely to be an issue for us. But other MSP’s might run into the above scenario, where the client expects the reset password link to operate like a normal reset does - sending an email with a link, etc, etc.
So unless I am missing something, ( very possible), I would ask that you consider replacing the “reset pw” link with a “Forgot password” link that does nothing but popup the “contact your admin” dialog box.
If you decide to leave it, please change the warning popup to say something to the effect of : Your backup account password will be cleared, and will need to be reentered to resume backup operation.
And I will hope to see a setting in the rebranding options at some point to allow us to hide the “reset master password” link.