Forum tip: Always check when replies were posted. Technology evolves quickly, so some answers may not be up-to-date anymore.

Comments

  • Reporting improvement -- collecting your feedback
    Glad to hear that you are working o improvements to the reporting in MBS.
    Top priority is being able to have the system produce a periodic (wkly, mthly annual) summary for each client/company with the following:
    - Total plans run
    - Total number of failures/completed with warning
    - Pctg success
    - Historical graph/reports of the above stats over time - summarized by month
    Since so many of the errors fall into just a few categories it would be nice (though not essential) to have a summary of number of failures for each type:
    - Files could not be found/could not access files/permissions
    - VSS Writer in invalid state
    - unable to reach MBS website
    - other

    Another important feature would be for us to get the reports separated by Back-end storage account.
    We backup to local drive, Amazon, and Google, but we only report failures to customers if the Amazon backup fails, so we would want to have the option to only include the Amazon stats in the report, or to have it generate a separate report for each backend account - (lump all Local into one report).

    The idea is to provide a summary to the customer but to also have the detail available. We would want to be able to send the summary reports via email to our clients.
    He is a link from one of your integration partner's website that shows one type of backup summary:.
    https://docs.labtechsoftware.com/LabTech11/Default.htm#UsingLabTech/ReportCenter/DefaultReports/BackupHealthReport.htm
  • "Searching for modified files, please wait..."
    Ryan,
    We backup a server with over 1 million files, totalling over 3 TB, to both Amazon S3 and to Google Nearline each night. Each backup job takes 30-40 minutes to complete each night. Not sure why your block level backups are taking so long to complete. What kind of server are you running on?
  • Custom Email Templates for Backup Notifications
    Denis,
    I too have been trying to change the customer email notification - to modify the wording that says "files will be permanently deleted.." to something less scary to the clients. But when I change that wording (and also changed to Plan name as mentioned above), the email subject does not contain the status of the backup - It used to say "Success" or ... WITH WARNINGS" Now it just says "backup completed". Now I am sure that all I need to do is add a variable to the subject template in place of "backup complete" but seeing as I really have no idea of the proper syntax, it is easier to ask an expert.
    Thanks
Home » Steve Putnam