Here are the log files. I hope they are the ones you need. Thank you for looking into the issue.

Yes, I am using the latest version of the software. That is the problem - before the update everything was working fine. I'll send the logs.

Hi! With the new update I also can't access the remote computer. I get this message: "Waiting for "Remote instance of Remote Assistant start", even though the Remote Assistant app is running. I can successfully enter the password. But after that message another one comes up: "Assistant start failed on remote computer, force quitting running application instances has failed".

I use encryption and password with full access to the remote computer, but now this is not working.