Thanks for the response and update. If there is anything you may need from me, please let me know. Also, let me know when the issue is fixed so I can download the latest version.,

Thanks

thanks for the help and guidance

Still why does it disconnects when I am using quick support on his system

It happens all the time and is very annoying

Please let me know if u got the log files as well

Joel, I can ask my father to try to install the full one and change the setting

My father removed the full version and just used the quick support and this stopped working too.

Then I encountered another issue where it stopped allowing me to control his machine after 10 seconds and then told me it was paused or just stopped allowing me access. There is something wrong with either version not allowing me full control of his machine

Matt, first my father used the full support product but it would not allow me to do anything on his machine but watch and observe. SO he uninstalled it from his machine and ran the quick support

Here are the logs from my father's machine Ticket ID 261695 when he installed the full version of the remote assistance product

I have to additional tickets Ticket ID 261708 and Ticket ID 261709 for you to discuss the issue of control of my father's computer using the quick support but after several seconds the program tells me its paused and I can not do anything on his machine. NOTHING works at all and if it does not state pause, then it completely does not allow me to do anything but view.

Matt , The logs from father is at Ticket Id : #261695

https://support.cloudberrylab.com/portal/ticket/261695

Thanks Matt for writing back to me so quickly and helping me out. The other computer is my fathers machine as he is a senior citizen. The next time I can speak with him, I can ask him to do the same to send you the files and I will ask him to type your name in for the files so u can have them too

Will keep u posted on the files when my father sends them to you.

Do u need anything from me to send to you?..

Matt

I have uploaded the files to the following link https://support.cloudberrylab.com/portal/ticket/259659

Matt

Which logs do u need for me to send?

I have attache previously to this ticket the following:

CloudRaService.InstallLog(747B)
InstallUtil.InstallLog(660B)

WHat else can I do

here are two log files for ure review

Just sent over the logs from the product to you guys for further analysis

Please let me know if you find anything to be why I keep on getting disconnected constantly when my father's machine prompts to install a program or update