You can work with Ivan offline for help on tweaking the retention. But I want to mention a few things as you look to review your retention and backup scheduling knowing about Wasabi's minimum retention requirements.

Early deletion fees are billed no differently than the data you keep stored. Meaning, the costs will be the same. As an example, if you have 5 TB of data and 10 TB of deleted data billed at an average of 45 days for early deletion, then you have parity with what Wasabi would bill for 10 TB of data stored.

You can, of course, tweak the retention settings to keep more data available (say 60 versus 30 days). Since you're paying for the storage anyway, you might as well try and keep more data available for restores.

Ultimately, your retention should be driven from business restore point objectives. If that number is less than the Wasabi minimum retention, then you may have early deletion fees as a result.

There are a couple things you can do to minimize storage requirements:

• Do not keep data longer than 90 days if you do not need backups older than 90 days
• For image based backups, run the backups less frequently,but make sure they sync up with retention needs. A example of something not to do is run a full backup every 180 days and set retention to 90 days because you'll need to back up 360 days before the first 180 days can be removed from storage. A better use case would be to run full backups every 30 days and keep 60 days in storage. That way, when you hit 90 days, the first 30 can safely be removed from storage, you're eliminating most, if not all, early deletion fees, and you have 60 days to restore. You could run the full backups more frequently, but if you find the full size is much larger than its associated incrementals, you'll end up with more storage use, but the ability to remove backups more quickly (say, every 14 days).
  
  But work with the team offline to tweak your settings.
  
  Thanks.

That would be our recommended method as it's coordinated with the backup, restoring the service when the backup completes. Let us know what method you decide.

Please refer to the KB article: https://help.msp360.com/cloudberry-backup/restore/about-restore/restore-from-another-computer

If this is urgent, I would suggest you reach out to Support for help as soon as possible. https://www.msp360.com/support.aspx?select=true

Question: If you're using a password manager, can you paste the password to avoid having to type it? Or is something in the way the product is engineered preventing you from pasting a password you have copied to the clipboard?

Why not use the Pre and Post actions to stop and start the service.

That was my nest step - to post that KB article. Let us know if you have any issues. Thanks.

If you need to release a license and have no access to the original installation, then please send an email to licenseatmsp360dotcom and request the license be released so you can use it on the newly installed OS.

As far as continuing the backups on the newly restore PC, please refer to this article: https://www.msp360.com/resources/blog/how-to-continue-backup-on-another-computer/

Try it again without the SMB: prefix and see if that works.

Just to clarify your other comment: We do not yet have a persistent link to the QuickSupport binary. You can, however, copy the URL from the Download button on the page I posted for QuickSupport and send it to a customer for easier download. The only catch is that the binary has the product version in it and the URL will change each release. But, until we have a persistent URL for QuickSupport, you can hit up that page, copy the URL, and send it to a client.

It's right on that page towards the bottom. If you're not seeing it, please post what platform and browser you're using as well as a full screenshot of the page so I can see what you are seeing.

Any time!

Two Options:
1. Click the Address Book icon in RD where you can enter the public key from the other computer and save it with the address book entry
2. Or, when you connect using the Computer ID to the remote computer, you'll be prompted to enter the encryption key to establish the connection

Go to the Download section and download Remote Desktop and install on your clients. They will then show up.

This feature is already in the works. I will add your request.

I was able to duplicate the issue you're running into on my system. I'm going to ask the engineering team if that's a byproduct of using file name encryption or it's a bug in the software. I'll report back when I hear back.

Update 1: I was also able to reproduce using file encryption without filename encryption. I'm still waiting for a response from the team. I assume though, that the product detects the backup encryption even though the pre-encrypted files were backed up that second time without any encryption, but let's see what the team says.

I wish I could. The only thing that we've announced publicly is GFS - which will make long retention more configurable. We'll make a full announcement to our customers as we get closer to the release. I appreciate your patience.

Are you saying that when you click the Restore Files option on the Backup Plan that backed up the already encrypted files/filenames in Folder B to Backblaze which used no encryption options for that backup, the restore is prompting you for an encryption password?

Please confirm my understanding:

1. You created Backup Plan A that backs up a folder locally to Folder A
2. Backup Plan A uses encryption and encrypted file names
3. You then created Backup Plan B that backs up Folder A to Backblaze
4. Backup Plan B does not use any encryption options as the files in Folder A are already encrypted
5. You then click Restore Files on Backup Plan B to restore the files from Backblaze to a local folder and CloudBerry Backup prompts you for an encryption password?

Thanks.

You can edit the backup plan and enable encryption on an existing backup. Just keep in mind that enabling, disabling, or changing the encryption setting / passkey will automatically trigger all files to be backed up the next run.

You need to use CloudBerry / MSP360 Backup to restore your files - unless you are using the Simple Backup mode. Backups are in a proprietary format and compressed & encrypted for most backups. You can always use our software in Restore Only Mode should you ever need to restore files on a new PC and your license is not available to register properly. GFS is in the works.