• MSP 360 Backup Agent Security
    No word on TLS 1.3 yet but I'll add your request in the system. regarding your other question, I'm not aware of any man in the middle attack vectors with TLS 1.2 and we do not support SSL 2.0 and 3.0. also, if you're concerned is actual backup data, that data is fully encrypted at the source, so even if they were a man in the middle attack looking at the data stream, the backup data goes directly from your clients to your cloud storage fully encrypted and would be useless to anybody looking at those data streams.
  • MSP 360 Backup Agent Security
    We use TLS 1.2 for all connections between the agent and management service - unless you are on an old OS that supports a lower TLS standard (like Windows Server 2003).
  • VMWare Backups - where to install
    Apologies for the slow reply. You can install the VM Edition on any Windows OS - either a hosted VM on any host or on a physical server with access to ESX. The traffic will flow through this agent so keep this in mind when selecting the best location for the install (best speed to / from the ESX host and sufficient CPU for processing of the VM images).
  • Connectwise Billing
    I would reach out to Support for some guidance. Configuring things on the Manage side can be a bit complicated. If you haven't checked out the Help in the Managed Backup console, please do so and see if it helps. If not, I think Support is the best place to go.
  • Backup Source Window Blank
    It's not on the list yet. I'l ask the team if it has been tested but not updated.
  • Black Screen wehn trying to play games on remote desktop and unable to use settigs.
    Remote Assistant is not designed for remote gaming or playing videos remotely. Can you describe a little more about your use case?
  • Best Practice for File&image -> Local&Cloud
    Yes, your upstream bandwidth is unfortunately very slow. You mention both image and file backup plans. Running both on the same machines is fine if that's your need (to be able to restore entire volumes and / or restore a set of files). But you should not run them at the same time. In fact, We also need to clear up some terminology as it relates to both those types of backups (and I'm going to assume you are current on versions since some of these terms have changed in the product for file backup in the last 6 months or so).

    1. Image backups need to perform a full backup (which backs up everything), followed by a number of incremental backups (which only back up changes since the previous backup), and then repeat the process.
    2. File backups only back up all the files the very first time. Then from that point on, they either run incremental backups where all files that are changed are backed up in their entirety, or they run a block-level backup which only backs up the parts of the files that changed instead of the entire file. You can run a mix of these two types as needed - but block-level really only is useful on larger files that get small changes within them.

    Your schedule for full image backups may be limited by bandwidth. You could consider only backing up the images to a local NAS and use hybrid backups for the file backups (assuming file backups cover the files on those machines that have image backups). That way you are not limited by bandwidth for image backups which can be large.

    Either way you need to run full backup occasionally or you'll never be able to remove old backups from storage. There's no way to delete an old image backup until a new backup set (full) is started. But you could space out the full so they are less frequent. Say, every 30 or 60 days.

    You also need to check your retention so you understand how long backups are being kept and make sure it fits your business needs.

    Are these plans good or should I make different ones that are better?
    Depends on what you need.There are no good or bad plans (within reason). There are plans that solve a business case and those that do meet the needs of the business. Without more information, it's hard to provide much guidance. And as I mentioned above, retention settings are important.

    Is there a way to address bandwidth issues?
    Avoiding image backup to the cloud if that meets the needs of the business. Ensure compression is enabled. Avoiding backing up any volumes or folders in the image backup that are not needed.
  • Decrypting Cloudberry Backup files with CloudBerry Explorer Pro
    It's not specifically designed for that, but if the files are backed up in whole (not block-level) then you should be able to decrypt. But the passkey must be entered into Options before you copy. Give it a try.
  • Keyboard mapping Problem
    Can you tell us what locale is set for the keyboard on the Windows and Mac machines so we can test?
  • Skipped folders error
    I reached out to the team to see what might be the issue. I'll report here when I hear back from them. Thanks.
  • How to test bare metal restore using Hyper-V on PC
    I think Support will need to see the logs. Please open a Support case from the Tools - Diagnostic toolbar option and mention this post in the submission. If I dig anything else up, I'll reply here.
  • setting up a backup job
    Incremental will back everything up the first time and then only back up files that changed. If you want to perform block-level backups so only changes within larger files are backed up rather than the entire file each time, then schedule block-level to run every day and Incremental to run every 30 days.

    We don't use use the term Full backup any longer since only that very first backup is actually a full one.
  • activation
    You can manage all your licenses @
  • Problem trying to configure backup for g suite
    This is what I received from Support.

    1) Customer may not be accessing the portal under global admin for their domain (it's necessary for setup)
    2) Customer may not have added the domain properly in Managed Backup

    So make sure you're using your global admin account. If you are, Support asked you open a support case and provide a screenshot of how the domain has been added in the Managed Backup console - and send them your email address you're using to log in.
  • won't log on
    Are you sure you are using the correct computer ID? If so, it's possible the connection is being blocked by a firewall. We use standard TCP ports 80 and 443, if memory serves.
  • Maximum Available 5 Contacts
    Please keep opening tickets. Do not be hesitant. Your feedback is extremely important and we want to hear from you as much are you want to be heard :-)
  • Change, Recover, or Remove Encryption Password?
    If you do not change the encryption key, it will not update in the plan. But that will not do you any good if you cannot remember it. My recommendation is if you think you used a memorable passphrase (rather than a ransom alpha-numeric-symbol one), you try to run a test restore of a single, small file to see if you can figure it out. If not, then the encrypted backups cannot be restored. You could leave the backup in place if you think the key may come to you, but then you should create a second storage account to a different Bucket and update the backup plan to use that storage and enter a new encryption key. Or you can use the same storage account and just update the encryption key. Everything will be backed up with the key change and old files will age out according to your retention settings - even if some of them may not be able to be restored without the old key. You can also reach out to Support to see if they have any other recommendations for you. Thanks.

David Gugick

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