Comments

  • Connection repeatedly terminated by remote user
    No suggestions, eh? That's a shame.
  • Cannot access remote PC in Lock Screen status after its initial Start-up.
    Some feedback.

    Have done the steps suggested re- ‘Run as administrator’ and used Task Scheduler to have RA launch ‘at system Startup’ (whether user is logged on or not) and the bottom line is I’m not getting the desired result of being able to access the remote PC after it has been powered up in the morning (subsequent to being shut down overnight) and it’s sitting in its Lock Screen state. The message that I get is, “Can’t connect: looks like remote computer is offline or ID is incorrect.”
    When I access the remote PC (either in person or via TeamViewer – have done both) and launch Task Manager, then I note that in the “Processes” tab RA is not showing up at all, though in the “Services” tab ‘Remote Assistant Service’ is shown as ‘Running’.

    If/when someone at the remote site does the Windows account login for me and then launches RA, then I can subsequently access that remote PC – but interestingly enough the only connecting option I get presented with is to ‘Connect with Pin’ – ie. the ‘Connect with Password’ option doesn’t appear. However, once I end up with access to the PC, and then subsequently do a ‘Re-Start’, then I am able to get a connection to the remote PC in its Lock Screen state (and proceed to logon). I note that after the ‘Re-Start’ when I’m connecting to the PC with RA, I now do get offered both the Connect with Password as well as the ‘Access using PIN’ options. Go figure.

    And that’s it – for this particular remote PC.
  • Cannot access remote PC in Lock Screen status after its initial Start-up.
    Hi David,

    Have done the Task Scheduler bit and got mixed results. I eventually found within Task Scheduler Properties where to select “Run whether user is logged on or not”!
    However after an overnight Shut Down I’m not consistently getting access after the remote PC is Started-up in the mornings. I have read advice on the Forum about choosing ‘Run as Administrator’ with different things so I now figure that I should give that a whirl. Do I first need to clear out the task that I created a couple of days ago with Task Scheduler, and then select ‘Run as Administrator’ on RA, and then subsequently go back and re-create the task again? Or not?
  • Cannot access remote PC in Lock Screen status after its initial Start-up.
    Thanks David for your quick reply.
    Shall give your suggestion a whirl next week and see what damage I can do. (The next time I launch Task Scheduler will be my first. C'est la guerre!)
  • Remote Printing
    Just in case it may help, I'm another who is "interested in this feature".

Dave Moran

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