Cannot access remote PC in Lock Screen status after its initial Start-up.
Have done the steps suggested re- ‘Run as administrator’ and used Task Scheduler to have RA launch ‘at system Startup’ (whether user is logged on or not) and the bottom line is I’m not getting the desired result of being able to access the remote PC after it has been powered up in the morning (subsequent to being shut down overnight) and it’s sitting in its Lock Screen state. The message that I get is, “Can’t connect: looks like remote computer is offline or ID is incorrect.”
When I access the remote PC (either in person or via TeamViewer – have done both) and launch Task Manager, then I note that in the “Processes” tab RA is not showing up at all, though in the “Services” tab ‘Remote Assistant Service’ is shown as ‘Running’.
If/when someone at the remote site does the Windows account login for me and then launches RA, then I can subsequently access that remote PC – but interestingly enough the only connecting option I get presented with is to ‘Connect with Pin’ – ie. the ‘Connect with Password’ option doesn’t appear. However, once I end up with access to the PC, and then subsequently do a ‘Re-Start’, then I am able to get a connection to the remote PC in its Lock Screen state (and proceed to logon). I note that after the ‘Re-Start’ when I’m connecting to the PC with RA, I now do get offered both the Connect with Password as well as the ‘Access using PIN’ options. Go figure.
And that’s it – for this particular remote PC.