Unattended Access - why is User Authentication Required?
Thanks for the really fast response. I believe I had already read this article, and it describes exactly the problem:
"...you simply enter the remote machine's Remote Assistant ID, enter the remote host user's Windows credentials"
I don't want to know the Remote User's credentials, and they may not want to tell me them. In order for me to have access to their machine, they will have to have already complied with some or all of:
- installing the software
- setting various security settings
- providing me with their ID
- given me their PIN
- given me their public Encryption Key
Even when I write that I'm thinking it would sound deeply suspicious to them if I then ask them additionally for their username and password - their final line of defense. (Now I can access their machine if I'm on-site, and they're not even there.)
The other remote access programs I have used all allow me to join the remote screen exactly as it is currently running. That works well for the inexperienced remote person, obviously. And for the experienced local user it allows them to have their screen unlocked, and I join them seamlessly as intended; or they can leave their screen locked and have complete assurance that I cannot access their data in their absence. It works perfectly - from complete unhindered access to total lock-down and all points in between.
This afternoon I have read the documentation and forum postings, and many people seem to have the same issue as me - it just doesn't provide 'Unattended Access' the way I expected, and the way other apps do. You guys are clearly really capable, and I believe could provide it in a flash, so I think there is some reason why you don't want to, and I can't follow the logic of what that might be.
The program, for me, is 99.9% there - the hard graft is all done, and really well. Make the connection join the remote machine 'as is' at that moment, and I'd be very happy.