Are you doing full backup, first full backup, or incremental backup upload?

Have tried opening a support ticket with Wasabi? We are seeing a lot of issues with connection to Wasabi servers unrelated to MSP360 software

If you backup plan was interrupted, when it resumes it will start with 0% anyway, but it will not upload/overwrite what has already been uploaded.

1. When distinguishing between a Restore Plan and Quick Restore, it's essential to note their functionalities. Restore Plan offers comprehensive features like scheduling and customizable restore settings, specifically geared towards Bare Metal Restore or restore of/to Virtual Machines. Quick Restore is designed solely for file-level restoration tasks.

2. Differentiating between User and Computer accounts serves crucial organizational purposes within backup systems. A User account serves as a designated "service" account tied to a specific computer or backup set. Meanwhile, a Company account facilitates broader management tasks such as license management and monitoring. Furthermore, the creation of subadmin accounts within a Company account allows for streamlined access control, limiting administrative privileges to specific computers within the company's framework.

3. Administrator can acquire licenses and distribute them across various pools such as Global or Company pools, or assign them directly to specific computers. The allocation of licenses to target computers depends on the settings configured within the Company, allowing for automatic or manual assignment based on predetermined criteria.

I suggest talking to your account manager and setting up a call with our onboarding team. They'll be able to answer all your questions directly.

Deduplication works on a backup set level, e.g. backup plan.

"The backup format reckons for a full backup plan independence, so each separate backup plan has its own deduplication database. Moreover, backup plan generations also have their own deduplication databases." https://mspbackups.com/AP/Help/backup/about/client-side-deduplication

Hello Shawn,

This is most likely an issue on the storage side. We can take look at the logs for sure. Please DM me your preferred contact email address.

Great to hear you were able to resolve the problem with restore. Regarding AD Bridge please refer to this help article https://help.mspbackups.com/downloads/ad-accounts

Please open a support case. Our team will help you with your question

What product are you using Standalone or Managed Backup?

Hello Sam,

I have sent you an email with our engineer in cc. Most likely we will need logs to investigate.

You can see it in the Backup History tab. Can you send screenshots of your
- backup plan source step,
- backup storage tab contents
- result of your most recent backup plan run

Has your backup plan completed successfully? Were there any reported skipped files or folders?

Are you utilizing Managed or Standalone Backup?
Is it possible to choose "Restore Image-Based Backup"?
Ensure that you have selected or configured the correct storage destination that actually contains the backup.

Are you using Managed Backup or Standalone?

Where do you plan to restore your image-based backup? AFAIK .raw images can only be used with VMware. Check here https://docs.vmware.com/en/VMware-vSphere/7.0/com.vmware.vsphere.storage.doc/GUID-9E206B41-4B2D-48F0-85A3-B8715D78E846.html and here https://communities.vmware.com/t5/ESXi-Discussions/RAW-vs-VMDK/td-p/2277384

I just checked in the systema and I see 2 Windows Server trials activated. So it looks to be a license/edition type issue. Let me know if the "Switch Trial Edition" suggestion above helps

Also, you can do the following to activate Hyper-V backup functionality you can trial switching the trial edition, if you're not running a commercial license yet. Go to Home>Licensing>Switch Trial Edition


Then Select "VM" edition, if it's not

You should see the VMware and Hyper-V backup options in the top menu if you have the correct license/edition applied. It's not about detecting weather you have Hyper-V on your Server or not at that stage

Harry,

Can you please send me the "About" window screenshot

Looks like the user you created in Google Cloud doesn't have enough permissions to list buckets in your storage account.

Have you tried Access and Secret Keys to authenticate?