Did you receive an email with the case number? If so, please reply in the thread and our engineer will start working with you.
Thanks

I'm going to share a custom build with a fix with you in a DM.

Please DM me your preferred contact email address. I will add one of our engineers to investigate the issue.

John, I sent you a DM with a link to a custom build with a fix. Please try it

Could you specify your storage destination? Additionally, have you encountered any error messages?

Please DM your preferred contact email address. I will bring in one of our engineers to troubleshoot this.

What is the current software version and operating system you are using? Additionally, could you specify the backup type—whether it's image-based or file-level—and confirm if you are utilizing the New Backup Format or the Legacy format? Has this issue started recently, and was the backup plan functioning normally before, or is it a new backup plan?

How did you encrypt the backups? with MSP360 encryption or something else?

A hotfix has been released. Please update to the latest version if you are still experiencing the problem

The original hostname is associated with the backup set. Do your backups continue without any issues after the change? If so, is there any specific reason why you want to change the backup file name to reflect the new hostname?

Please DM me your preferred contact email address. I will create an internal thread with one of our engineers to investigate further.

Is that a new plan you are creating or existing plan started to fail with this error?

I've checked the queue, and it appears that errors did occur. Kindly follow up with our support team for further assistance

Thank you for reporting the issue. It has been escalated, and our team is actively working to resolve it. I will update this thread, once the fix is ready

"Data queued for deletion is currently in process within the web portal. The deletion process may take several days. Our support team can check the current status of this queue for you. If there were any issues with the deletion process, they will also assist in troubleshooting

Please provide your contact email through direct message (DM). I will then ask one of our engineers to investigate the issue you're facing

It's not possible with the product, but you can consider using Wasabit bucket replication

What storage destination are you using?

No issues with the service currently. Please open a support ticket to troubleshoot

I see that there is a way to create a restore plan recurring schedule. Is this a recommend solution? — Jim Richardson

Yes, some of our customers employ this approach