App Won't Start Hello,
We need to check the diagnostic logs to investigate this issue, and the most efficient way to continue here would be to continue in a support ticket after you send the logs, as the issue doesn't seem to be a typical one.
If your backup agent is responsive now, you can send the logs by going to Tools > Diagnostics and clicking the "Send" button. Please add a short description so we can identify your request.
If your backup agent is hanging now, please archive the C:\Program Files\CloudBerryLab\CloudBerry Backup\Logs folder and send me your email via direct messages so I can create a support ticket for you, and you can share the logs with us.
Best Regards,