• File restore from image-based backup
    Thanks, Matt. That's disappointing, but thanks so much for getting back to me.
  • File restore from image-based backup
    Thank you, Matt. I've submitted the logs as requested.

    Note that after submitting the logs, I received two e-mails. First was an e-mail delivery failure notification, then next was a "ticket submitted" confirmation. The delivery failure states the following:



    Content-Type: multipart/alternative; boundary="000000000000c5479a05839a6455"

    Content-Type: text/plain; charset="UTF-8"

    ** Message not delivered **

    There was a problem delivering your message to . See the technical details below.

    Learn more here:

    The response was:

    Your email to group was rejected due to spam classification.

    The owner of the group can choose to enable message moderation instead of bouncing these emails.

    More information can be found here:

  • Amazon Drive for Photos
    Amazon does not care about the folder structure, it only cares about the file type
    Ah, OK, wonderful to know - thank you!

    the free version doesn't support encryption so I'm not sure what it's doing
    I'm on the 15-day demo, which I believe is more richly featured than the free version.
  • Amazon Drive for Photos
    Hello, Matt.

    Thanks for that tip; all of my backups were "stuck" in "Advanced" mode (Simple and Custom were disabled options). I've just now discovered that this is because I had the Ransomware Protection feature enabled. Would be a lot friendlier if this was explained on-screen somewhere.