Thanks for the clarification. I will check with the client, believe they used CloudBerry Backup Ultimate.

That is what I'm trying to do but its giving me the decryption password is incorrect, and I don't see an option to provide the password

Thanks for the fast reply.

Extracting data from Glacier to the client's Azure file server. There were archived files that didn't migrate from their on-prem file server to the Azure. Client is aware of the cost but they needed the files for an upcoming project.

I ran into the same issue with CB Explorer Freeware. Helping a client retrieve files from AWS Glacier, and getting the decryption password is incorrect. I have the password but don't see an option to enter it in the Freeware version. Is this only available in the Pro version?