• Backup fails with "S3 Transfer Acceleration is not configured on this bucket" error
    It looks like the S3 Transfer Acceleration is not enabled for the bucket you have chosen for a destination. Please make sure you have turned it on within the AWS console.
  • VSS: Best Practices
    We don't have any specific best practices regarding the VSS, but turning the VSS on would allow Backup to access some files that are locked by some process or user interaction.
  • Restoring encrypted backups from Azure
    The answer is yes, you can download the full backup data to the USB stick, set the stick as the backup storage, run the sync (you will be prompted for a password), and then restore it.
  • Could not load file or assembly 'AlphaVSS.60.x64.dll'...
    Make sure the following packages are installed:

    Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)
    or (x86) - depending on OS architecture

    Microsoft .NET Framework v 4.5.2
    or Microsoft .NET Framework v 4.0 - if OS is Windows Server 2003

    After that please try re-installing Backup software. It should help.
  • Backups are failing with "connection was forcibly closed by the remote host" error
    This error is usually caused by the antivirus/firewall interference.

    Make sure that there is no antivirus/firewall software on the machine or its network environment preventing connections to/for:

    TCP ports:
    - 80
    - 443

    Addresses (the first four of them are storage specific - choose the ones you use):
    - * (full list of endpoints can be found here)
    - *

    - CloudBerry Backup.exe
    - Online Backup.exe - name can change if you are using rebranded software
    - CBBackupPlan.exe
    - Cloud.Backup.Scheduler.exe
    - cbb.exe
  • Change the repository location
    Yes, here is how it is done:

    1) Stop the backup daemon:
    sudo service cloudberry-backup stop

    2) Move the database to the desired location.

    3) Create a symlink from the desired location to the original location.

    4) Run the backup daemon again:
    sudo service cloudberry-backup start

    Here is also a command to see the current status of daemon:
    sudo service cloudberry-backup status
  • Cannot restore from bootable USB
    Currently, there is no option for "Local only" restore from a USB made in the Managed Backup Service (it's already on our roadmap).

    The reason is that first there is an attempt to sync the cloud accounts that you have in MBS and to do that we require the credentials to the storage, which are not stored locally - they are retrieved from MBS. So it's trying to get you all the locations the data can be in.

    In Standalone software, the credentials are stored locally so there is no need to retrieve them for the sync. This is the main difference, plus the option to manually remove any storage account, so for now, you can use Bootable USB created in a standalone product to workaround.
  • Can't synchronize the repository
    The issue is known and our R&D team is already working on the fix.
    For now, I can suggest a workaround you can perform on your side:

    • Find the file called enginesettings.list
      It might be located either in %programdata%\{Your_Company_Name}\ or in %appdata%\local\{Your_Company_Name}\
      Or try finding it using windows search.
    • In that file find the line
      and change it to
    • Synchronize the repository
  • "Account is not specified" error
    This error usually occurs when you are trying to backup to the account that no longer exists.

    To fix it, set up a new account and edit your backup plan to set it up as a destination.
  • Backup Fails to trigger the VM snapshots
    It seems the reason is that the guest is not ready for backup now.
    Due to the fact that CloudBerry Backup turns to VMWare to create the snapshots and then backs up those, the issue should be resolved with your VMWare administrator.
  • Can't backup empty folders.
    Due to Azure Cloud specific, there is no option to backup empty folders. Technically speaking, you can't have an empty folder in Azure Blob Storage as blob storage has a 2 level hierarchy - blob container and blob.
  • Minimize Backup to tray
    Our product works as a service. When it is closed it will still run the backups as a service without the need for software to be opened. Same goes for Linux/macOS.

    It will also launch at the start. If you need to run the software itself at the start you can do it manually using Windows tools.
  • Grab backup plan configuration with API
    The ability for grabbing the backup plan configurations with API is not implemented yet.
    But we are considering it for the future release.
  • Why do all Cloudberry installations send me e-mail-notifications?
    To be sure they are turned off, please open your MBS Panel, then go Reporting -> User Plan Report and uncheck the "Provider (you) receives the notification email for all customers" checkbox. After that, the notifications should stop coming.

Ted Kopylovskiy

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