Long time user, completely stuck in restarting seeded remote share.
All great and expected questions.
Yes, this is a remote share on a PC. Both premises are via 100/100Mbps fiber internet.
I did add permissions to the share and can access it remotely.
HOWEVER, I did just find that the share name itself was not what is was before, so I've renamed it - applied permissions, and am crossing my fingers.
Logs don't indicate anything 'not' happening - so I'll let this one spin for a while.
Backup Storage tab shows spinning icon and 'retrieving data' - but no other updating indications of what's happening 'under the hood'.
As for support, it's worth a try if needed, but I'm not optimistic.
I came to this product after CrashPlan's unfortunate decision to remove self-hosted cloud as an option (even as paid).
If the $29.99/yr. MSP360 Windows Desktop Pro version supports this approach and doesn't break things or require starting from zero, I'd gladly pay it. AND, a VPN accessed remote share would have to be recognized as LOCAL STORAGE (unlimited). I long since grew out of the 5TB limit.
I've not had consistent answers or responses from previous support emails on these questions.
THANK YOU for the quick reply.