Yes, you need to keep the Connect app open on the remote machine if you don't want the PIN to reset. And you should also uncheck the option "Close when incoming connection is terminates" in Settings -> General on this remote machine if you want to keep the same PIN after you close your connection.

As for the PRO license, it is required only on the computer FROM which you connect. If you have any issues with licenses, please contact our support team, and they will help you.

Hello!

You should be able to configure how often the PIN resets in Security settings on the remote machine.

By the way, could you please explain why the option to open an unattended session using Windows credentials doesn't work for you?

Thanks.

Hi ,

Let me repeat my comment here.

It looks like a question for the MSP360 support team. So please let me know if you have got any explanations from them regarding this issue.

Thanks.

Hi ,

It looks like a question for the MSP360 support team. Have you got any explanations from them regarding this issue?