Can you please confirm it worked before? I had an impression it was skipping such files with no warnings.

What is the version of the software you're working with?

You're checking the same plan, but different starts.
The first one started on the 13th of May and backed up plan configuration and backup agent's settings.
On the 14th you backed up 260 files.
Go to the Backup storage tab and click Files view.
If the screenshots are made the same day then it could be a glitch on Backup Storage tab refresh. It worked well on my end though.
Thanks

Thanks for bringing this up. ACL stands for access list or simply NTFS permissions.
Not sure what didn't work properly. Did you restore it with the backup agent?
Could you please create a support ticket with a link to this thread?
Thanks

Hi Karlsen,
I have added your request to the following enhancement requests:
1. Chain backups across multiple devices
2. Bandwidth throttling settings for a site. To utilize the bandwidth at max during the backup window.

No ETA on any of them so far, but we'll keep you posted.

Thank you,
Anton

Have you tried using Fast NTFS Scan?

Hi Vito,
You can configure to clean up your cloud storage if a file was deleted locally after X days which will help in some way.

Please drop me a line to antonatcloudberrylabdotcom and I'll try my best to help you out. Thanks

Hi .
Sorry for your experience. You definitely shouldn't have waited for 10 days and reach out sooner.
This requires a thorough investigation. Please go to Tools -> Diagnostic -> Add a comment "with the link to this thread" and click "Send to Support".
Let's work out this issue and I'll update the thread in case somebody faces the same problem.

Thank you,
Anton.

Also, please check out this thread: https://forum.cloudberrylab.com/discussion/852/cloudberry-backup-now-warns-about-efs-encrypted-files-instead-of-backing-them-up

Would these screenshots (if implemented) help you to get the idea how to to configure it?





Also, have you tried this approach?
https://kb.cloudberrylab.com/standalone-backup/general/how-to-backup-efs-encrypted-files-with-system-account

That's great news!
I haven't received any details from the team except for the status update.
I'll keep you posted.

Thank you!

According to the team it's working correctly now. Can you confirm that the issue has been resolved?
Thanks.

Are all of your machines located on the same site?
Do you have any proxy there?
Please try resolving and pinging these sites:
mspbackups.com
ws.mspbackups.com
rm.mspbackups.com
Do you happen to have a ticket number to take a look at the entire log files?

Thanks,
Anton

Hi Nicolas,
Thank you for raising up this topic.
I will talk to the team how can we avoid putting reports to Glacier/GlacierDeepArchive.
I'll update this thread on Monday once I have more details.

Thank you,
Anton

Hi Jonathan,
My best guess would be that it's connected to the issue that Google Cloud experienced.
The team is working on the issue and we'll update the thread as soon as it is resolved.

Thank you,
Anton

let me try to explain how it works.
A full backup is usually considered as a set of all files on source falling under the selected criteria.
In fact, what we do for file backup (and this is what's available for Linux currently), is incremental and block-level incremental.
Unlike regular schedule for block-level, where we send deltas of the files, with Full backup schedule, we back up full versions of those files (entire files), but it's actually incremental.

To create the real full (consisting of all files) you need to change the destination folder or a bucket and it will perform the real full, but I realize it's too much of overhead.
I will file an enhancement request to fix the wording.

Thank you,
Anton.

The endpoint for API is the following for all requests:
https://api.mspbackups.com/api/

For example:
https://api.mspbackups.com/api/provider/login

As for Swagger, we'll look into this.
UPD: It seems that swagger works fine except for some error it shows up, but which doesn't really affect anything.

Thank you,
Anton

To all,
We rolled out monthly pricing and if you don't see it in your account, please reach out to your account manager/customer success manager and they will help you out.

Have a wonderful day!

Hi Ian,
Mac backup agent can work with Snowball Edge via S3-compatible interface, despite the OS.

for windows we used to support Snowball classic, but since AWS had updated its drivers we no longer work with it. And Snowball classic was never supported in mac/Linux agents. But it perfectly works with Snowball Edge.

Thanks,
Anton