"20 calls/minute allowed for..." Error Not resolved

MSP360 Managed Products Managed Backup - General
1

I’m getting the following error very frequently:
“20 calls/minute allowed for: API_AUTHORIZE_ACCOUNT_CALLED (repeated)”

According to the Forum - the update to 5.8.6.28 (Fixes: 4969 B2 issue) resolves this issue - but it has not from my perspective.

Any suggestions?

2

[reply=“Sean Agostini;d224”] That version didn’t entirely fix the issue, so it still happens on some configurations. A hot fix is in the works and will be deployed in version 5.8.7.

3

Thank you for your response but is there anything I can do in the interim as it has, all of a sudden, become a major issue

Sean

4

FYI A wild 5.8.6.101 release has just appeared. Unsure if it fixes the bug you mentioned, the changelog hasn’t been published yet and @“Matt” pointed out it would be 5.8.7.

5

[reply=“Sean Agostini;585”] Reducing the thread count in tools > options > advanced might help, but that is not a guaranteed workaround.