Windows Server 2019 Hyper-V, All 8 VM’s are stuck on the status Running, They have been stuck there for weeks and never actually have made a backup to our local repository. I also have to force stop the backup plan because the auto stop does not actually do anything either.
Any help would be appreciated
-Bill
[reply=“Bill Erskine;d1003”] what’s the backup agent’s version? Have you opened a ticket in support by chance?
Cloudberry Backup VM Edition, Build: 6.0.0.249,
It gives me an invalid file path error when trying to submit a ticket because the software has never actually completed a backup and there are no logs.
[reply=“Anton Zorin;3566”] Cloudberry Backup VM Edition, Build: 6.0.0.249,
It gives me an invalid file path error when trying to submit a ticket because the software has never actually completed a backup and there are no logs.
[reply=“Bill Erskine;3568”] Bill, would you be available for a quick remote session tomorrow morning?
In the meantime, please update to 6.0.2, I think there was a fix to a similar issue, maybe even this particular issue.
Please let me know.
Thanks
[reply=“Anton Zorin;3569”] Sure, Is there a way to force updates? when I hit update and its showing that I have the latest version. Thanks.
[reply=“Bill Erskine;3570”] let me check this internally, in was under impression that 6.0.2 was released for all editions.
I apologise for the inconveniences.
[reply=“Bill Erskine;3570”] while I’m working internally on this, could you please send me a dump file?
Here’s an article how to create one: https://kb.cloudberrylab.com/standalone-backup/general/how-to-create-a-dump-file-of-a-process-when-the-backup-freezes
Please send it to [email protected]
Thank you
Received the file, thank you, working on it.
[reply=“Bill Erskine;3570”], just checking in, if it works well after the hardware reboot back then?
Thanks