Backup failed: Object reference not set to an instance of an object

MSP360 Backup
1

Hello!

Discovered today that our S3 backup is failing with the following error:
An error occurred (Code: 1003)
An error occurred: Object reference not set to an instance of an object.

I have tried rotating out the access keys for the S3 bucket, and I still get the same error.

Any assistance or advice would be appreciated!

2

Hello Travis,

What is you OS, backup plan type, backup type format, software agent version?

3

Server 2019, simple cloud backup. Format is files in multiple windows directories to S3 objects. Software agent version is 6.3.2.205

4

First, you need to update the software to the latest version, as you are currently far behind.

5

I’ve now updated to 7.9.3.140. When the software opens, I see an error dialog that reads: Disk I/O error and the backup plans from the previous day are stuck in a ‘Starting’ state. If I attempt to stop the backup, nothing happens.

6

Travis, please DM me you contact email address. We will need logs to take a close look