Backup Service Stopped

MSP360 Backup Backup Windows
1

Hi there,

I have been having backups failing due to the backup service stopping and being unable to start. Initially it was discovered that the Cloud.Backup.Scheduler.exe was MISSING due to being quarantined by our EDR solution. This has been resolved, whitelisted and the file has been restored. However, the Backup Service has remained stopped and I am unable to manually restart it.

Reviewing the logs found in ProgramData/CloudBerry/Logs/Console.log read as follows:

2024-01-08 10:22:44,875 [UI] [1] ERROR - Elevated start service
System.InvalidOperationException
Cannot start service online backup Service on computer ‘.’.
at System.ServiceProcess.ServiceController.Start(String args)
at VN.a(Boolean , String )
at fE.A(String , Func`1 )
System.ComponentModel.Win32Exception
The service did not respond to the start or control request in a timely fashion

Any assistance would be very much appreciated, thanks

2

Have you tried right-clicking on the “Backup Service stopped” and then clicking “Start service” in the bottom left corner of the window

3

Hi Alexander,

Yes, I have tried starting the service that way too.

4

Please send me your contact email address via direct message. I will then assign one of our engineers to investigate the matter.

5

Hi Alexander,

Apologies, no need, in the end I upgraded to version 7.9.1.152 and it seems to have repaired the backup service issues. I appreciate your assistance nonetheless!