Hi.
I have a backup that performs offsite and onsite image backups. Unfortunately they will randomly get stuck. I can’t stop them from inside Windows. I tried to send logs and create a tickets multiple times but I never get a response. Is there a command or powershell script to force the jobs to stop. So far the only fix has been to restart the computer.
As a follow up. I ended up having to open processes and closing cbb’s that were running. That stopped the plan. Obviously I don’t want to have to do that on a regular basis.
[reply=“Jackie Gibbs;10139”] I’m sorry for your experience. Have you managed to resolve the issue? If not, please send me the ticket number where you send the logs, and I will follow up with our support team.
Yes. I submitted a ticket but never heard anything back.
I did further research and the issue happens is resolved after doing this in the article. What I don’t understand is why only certain computers are affected.
[reply=“Jackie Gibbs;10164”] Can you send me your ticket number? I will follow up with the support. We need to get some more information from those affected computers to investigate.
I didn’t get a ticket. I tried submitting but never got a response.
The issue has come back though. It appears that it came back after running the latest update for MSP360 Backup. One is a brand new laptop but the customer previous laptop had the same issue. I wonder if I have to login and do the same process again after each update.
Is there a way to change the service account user without manually going into the program on the customer computer?
[reply=“Jackie Gibbs;10167”] From the MBS web console, go to Computers | Remote Management | Locate the computer | Click on the gear icon | Choose Edit | Change Service Account