Backups are failing with "connection was forcibly closed by the remote host" error

Backups are currently failing. Error message reads:

Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.

We have had no backups for a while.

This error is usually caused by the antivirus/firewall interference.

Make sure that there is no antivirus/firewall software on the machine or its network environment preventing connections to/for:

TCP ports:

  • 80
  • 443

Addresses (the first four of them are storage specific - choose the ones you use):

Executables:

  • CloudBerry Backup.exe
  • Online Backup.exe - name can change if you are using rebranded software
  • CBBackupPlan.exe
  • Cloud.Backup.Scheduler.exe
  • cbb.exe