backups stopped working stuck on fast NTFS scan.

MSP360 Backup
1

backups stopped working since yesterday, all jobs are stuck on fast NTFS scan.
also why there is no support for a paid product subscription ?

2

[reply=“Michael Shes;d9524”] Can you share a little more information please:

  • I assume you are running a backup agent on Windows, correct?
  • What is the version of the software?
  • Version of the OS?
  • Are you running local or cloud backup? If cloud, which provider?
  • What is the backup plan type?
  • Are you using Legacy or New Backup Format?
3
  • I assume you are running a backup agent on Windows, correct? yes
  • What is the version of the software? latest 7.9.1.128 I updated today to see if resolves the issue, it is not
  • Version of the OS? Server 2019
  • Are you running local or cloud backup? If cloud, which provider? local to local, local disk to another local disk
  • What is the backup plan type? How to check ?
  • Are you using Legacy or New Backup Format? How to check ?
4

Here is a screen shot from the console (some parts omitted):
https://ibb.co/qs5tbrz

5

[reply=“Michael Shes;10689”] Thanks for sending the details. Please DM me your email address, I will start an internal thread with one of our engineers to take a closer look

6

[reply=“Alexander Negrash;10690”] Thank you for the response, after scheduling a downtime for the server and a restart, it seems that the jobs are working now.