CBB Closes on Ubuntu 18.04

MSP360 Backup Linux Backup
1

Hi,

Recently installed CBB on Linux, using the CLI to setup backups. My backup plan is set to run every 120 minutes.

When I view my backup storage it seems that the backup only runs 6 times before the service stops running. I have looked at the local daemon log and can see this:

2018-08-03 13:19:03,303310 [ERROR]: WOOPS! Me crashed!11 2018-08-03 13:19:03,304270 [FATAL]: CRASH HANDLED; Application has crashed due to [SIGSEGV] signal

I am currently using the free version to get a feel for the software before I commit - it gives me more time to iron out any issues than the seven day trial, I use it on two Windows machines with no problems but am struggling with it on Linux at the moment.

I am running version

Any help would be greatly appreciated.
Thanks
Fred

2

Hi Fred.
Please send us diagnostic logs using the [./cbb sendLog] command, it will automatically create a support ticket and our techs will provide you further assistance.
Please refer to this forum thread in description

3

Hi guys,
I’m having the same issue with Ubuntu 18.04.
Suspect it’s related to the SSL library…? I know my RMM tool (Pulseway) has problems with the libssl_1.1 package.
Have attempted to send logs (./cbb sendLog)

2018-08-10 09:01:04,838834 [ERROR]: WOOPS! Me crashed!11
2018-08-10 09:01:04,849108 [FATAL]: CRASH HANDLED; Application has crashed due to [SIGSEGV] signal
======= Backtrace: =========
[1] /lib/x86_64-linux-gnu/libc.so.6+0x3ef20 [0x7f4ce4f70f20]
[2] /opt/local/Online Backup/lib/libcrypto.so.1.0.0:lh_retrieve+0x7d [0x7f4ce81a737d]
[3] /opt/local/Online Backup/lib/libcrypto.so.1.0.0+0x11fb9f [0x7f4ce81a9b9f]
[4] /opt/local/Online Backup/lib/libcrypto.so.1.0.0:ERR_get_state+0x3e [0x7f4ce81aadde]
[5] /opt/local/Online Backup/lib/libcrypto.so.1.0.0:ERR_put_error+0x1e [0x7f4ce81ab6be]
[6] /opt/local/Online Backup/lib/libcrypto.so.1.0.0:PEM_read_bio+0x2d7 [0x7f4ce81e59b7]
[7] /opt/local/Online Backup/lib/libcrypto.so.1.0.0:PEM_X509_INFO_read_bio+0xb3 [0x7f4ce81e3e73]
[8] /opt/local/Online Backup/lib/libcrypto.so.1.0.0:X509_load_cert_crl_file+0x47 [0x7f4ce81f5367]
[9] /opt/local/Online Backup/lib/libcrypto.so.1.0.0+0x16b48a [0x7f4ce81f548a]
[10] /opt/local/Online Backup/lib/libcrypto.so.1.0.0:X509_STORE_load_locations+0x3f [0x7f4ce81eb95f]
[11] /opt/local/Online Backup/lib/libcbbCommon.so+0x39a7af [0x7f4ce77427af]
[12] /opt/local/Online Backup/lib/libcbbCommon.so:SHARED::SSL::init_soap_ssl(soap&)+0x15b [0x7f4ce79db97b]
[13] /opt/local/Online Backup/raw_bin/cbbLocalManagement() [0x4968b0]
[14] /opt/local/Online Backup/lib/libQt5Core.so.5+0xaa13e [0x7f4ce5f3013e]
[15] /opt/local/Online Backup/lib/libQt5Core.so.5+0xad153 [0x7f4ce5f33153]
[16] /lib/x86_64-linux-gnu/libpthread.so.0+0x76db [0x7f4ce5c6e6db]
[17] /lib/x86_64-linux-gnu/libc.so.6:clone+0x3f [0x7f4ce505388f]

Thanks,

4

Hi [reply=“AgileTS;1377”]. May I ask you to try (./cbb saveLog -p ~)? It should create the logs archive in the current user home directory.
If that doesn’t work either, please send the “/opt/local/Online Backup/logs” contents archived to [email protected] (and note this forum thread kindly).

Also, here’s some more info we will need:
grep cbb /var/log/syslog* > ~/cbb-grep-syslog.txt
grep cbb /var/log/messages* > ~/cbb-grep-messages.txt
grep cbb /var/log/kern.log* > ~/cbb-grep-kern.log.txt

Thanks in advance.

5

Just wanted to share that I am also having this issue. I do not have access to my system at the moment, but if needed can pull logs tonight to help provide my diag data.

6

[reply=“Ian Anderson;1405”] thanks! Please send those to [email protected] and refer to this forum.

7

[reply=“Andrew22;1774”] I can’t find your ticket, could you please share its number?