Client cannot activate

MSP360 Managed Products Connect (Managed)
1

I have a lot of trouble enabling a remote customer to install and connect. You need to simplify the process. At the moment they are stumped when asked for an activation code. The link invitation link should just connect and show the allow remote control screen but it gets them confused and I cannot determine what they are actually seeing. It may be that they are clicking the wrong option but these are the people we have as clients, if they knew what they were doing they wouldnt ring us. I left teamviewer because of this issue. Perhaps a video of what the end client ACTUALLY sees from clicking the link, not what they see when they have successfully navigated to the correct screen.

2

[reply=“patbell101;d1546”] Hello, for such clients we have an awesome Help section located here:

https://help.msp360.com/cloudberry-remote-assistant

You can also try using Quick Support module which doesn’t require any installation at all.

3

But…
“Quick Support Client
Optimized for instant support, the compact no-installation package will be available to allow you establish the connection.” “…will be available…” When and where?

4

[reply=“patbell101;5534”] On the download page.

5

Nice. I see Products and Download Remote Assistant but Quick Support CLient isn’t evident anywhere that I can see. No “Download page” or at least it isn’t obvious otherwise I would have found it. The site has probably been changed since you were familiar with it. Give me a URL if you really want to help.

Not this I assume
Home > Products > MSP360™ Remote Assistant > Download
Download MSP360™ Remote Assistant
nor here…
https://www.msp360.com/company/media/downloads.aspx

6

[reply=“patbell101;5536”] It’s on the RA download page when you download the product.

  1. Go here: https://www.msp360.com/remote-assistant.aspx
  2. Scroll down to Download Freeware
  3. Click Windows
  4. Scroll to the Remote Assistant Quick Support Version and click the Download button.

If you need further help, let me know.

Thanks.

7

step 2 is rather crucial. The screen looks complete at this point the quick support download is below the fold.