CloudBerry backup for server not starting

MSP360 Backup Backup Windows
1

One of my client servers’s CB backup for Windows server does not start with below error message logged in event viewer. I see in another post that support recommended removal of software, deleting Cloudberry folder and reinstalling.
https://forum.msp360.com/discussion/9217/page/p1

Is this the correct way to resolve and how do I ensure all backup jobs and previous settings are saved?

Faulting application name: CloudBerry Backup.exe, version: 7.3.0.321, time stamp: 0x61ae0024
Faulting module name: clr.dll, version: 4.7.3800.0, time stamp: 0x606e72d3
Exception code: 0xc00000fd
Fault offset: 0x000000000017531d
Faulting process id: 0x17e8
Faulting application start time: 0x01d9997f51fc4f86
Faulting application path: C:\Program Files\CloudBerryLab\CloudBerry Backup\CloudBerry Backup.exe Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report Id: 914dc9a3-f893-4383-b125-ec9229631c46
Faulting package full name:
Faulting package-relative application ID:

2

still having this issue after installing latest .NET framework and updating Cbb to latest, 7.8.6.12

3

I have the same problem. Could you solve it?

4

[reply=“j4sols;10356”] Can you check what you have in .NET Runtime?

5

Kinda gave up and went with a different product.

6

Any feedback on this, I am receiving this error on our server and cannot run any backups.

7

same here

8

[reply=“Marc6548;10462”] [reply=“Etienne;10449”] We need more information to investigate.

  1. Product logs from /Library/Applications Support/Online Backup/owner_id/logs learn more
  2. Windows event logs
  3. List of files in the product folder. usually C:\Program Files\CloudBerryLab\CloudBerry Backup