Backup to cloud (one drive) not performing past 3 weeks and the backup plan keep searching modified files and never ends.
I have done the consistency check and it was successful but still got the same issue. Could you please advise what need to do?
Cloudberry backup on One Drive - Searching modified files taking long time (3 day) and not completed
[reply=“Sudhagar;d200”] In cases like that it is better to investigate the issue by inspecting the logs.
Please send them to us via tools > diagnostic menu.
Hi Matt,
I have tried to send the log files includes event logs & vss diagnostic but got the attached error.
FYI. We are using Cloudberry server edition. It was worked until 21st March 2018.
I have herewith the log files for your investigation and let me know if anything required or advise us the next step.
Note: Prompt New version of cloudberry server edition is available. Is we need to update it?
Thanks,
Sudhagar
[reply=“Sudhagar;549”] Yes, it is better to update the software to the latest version. The log file you’ve sent is not enough, so after update start Backup Service under administrator account: go to Tools > Change Service Account, enter local administrator account name and password, click OK. The service will be restarted automatically.
If you still have any issues after that create a ticket at https://support.msp360.com
It seems we didn’t receive any diagnostic logs from you. Let us know if any further support assistance is required regarding that.