CloudBerry Remote Assistant won't start

MSP360 Managed Products Connect (Managed)
1

Hi,
The application won’t start. Nothing happens after I double click the shortcut or .exe file.
What I tried:

  • Restarting PC
  • Reinstalling CloudBerry Remote Assistant (2 times)
    A few days ago it worked just fine. What’s going on?
2

[reply=“Woxys;d1217”] Hello,

This is really looking like some kind of local issue, I would suggest trying to launch the software and checking the Windows Event Logs straight-away, also trying to switch off any Security Software off temporarily just to check if they are involved in this behavior. Let us know how it goes, thank you.

3

I found this on windows event longs:

Faulting application name: Remote Assistant.exe, version: 2.2.0.47, time stamp: 0x5d5412a2
Faulting module name: d3d9.dll, version: 10.0.18362.329, time stamp: 0x1ac9a115
Exception code: 0xc0000005
Fault offset: 0x00000000000ac44e
Faulting process id: 0x182c
Faulting application start time: 0x01d56d6ddc371a95
Faulting application path: C:\Program Files\Remote Assistant\Remote Assistant.exe
Faulting module path: C:\Windows\SYSTEM32\d3d9.dll
Report Id: 6312fdd4-2910-4930-b46c-5ad0910fe1a3
Faulting package full name:
Faulting package-relative application ID:

Seems like a local problem indeed.

4

Found the issue, a conflict with RivaTunerStatisticServer.
Turning it off or closing it resolved the problem.

Thanks for your assistance!

5

[reply=“Woxys;4342”]

Hello, those are awesome news and surely thank you for reporting it here, I will try to reproduce the issue in our testing lab, maybe we can avoid such errors in the future. Cheers!