Connect-disconnect-reconnect over and over

MSP360 Connect Free/Pro
1

Tries to connect then disconnects then repeats. No computer id and no pin. Here is what the event log shows. Need assistance.

2023-07-12 15:58:29,768 [RA_SERVER.4048] [15] NOTICE - Server reconnection attempt…
2023-07-12 15:58:29,768 [RA_SERVER.4048] [15] NOTICE - Server : ConnectionInProgress
2023-07-12 15:58:29,768 [RA_COMMON.4048] [15] NOTICE - SioServer.SioCore.Connect to https://connect.ra.msp360.com:443
2023-07-12 15:58:30,471 [RA_COMMON.4048] [20] ERROR - Certificate check failed for connect.ra.msp360.com: RemoteCertificateChainErrors, CN=connect.ra.cloudberrylab.com C=US, O=Let’s Encrypt, CN=R3
2023-07-12 15:58:30,471 [RA_COMMON.4048] [20] ERROR - SioServer.OnSocketConnectError: Quobject.EngineIoClientDotNet.Client.EngineIOException: websocket error —> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
at System.Net.Security.SslState.InternalEndProcessAuthentication(LazyAsyncResult lazyResult)
at System.Net.Security.SslState.EndProcessAuthentication(IAsyncResult result)
at System.Net.Security.SslStream.EndAuthenticateAsClient(IAsyncResult asyncResult)
at SuperSocket.ClientEngine.SslStreamTcpSession.OnAuthenticated(IAsyncResult result)
— End of inner exception stack trace —
2023-07-12 15:58:30,471 [RA_SERVER.4048] [20] NOTICE - Server : Disconnected Quobject.EngineIoClientDotNet.Client.EngineIOException: websocket error —> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
at System.Net.Security.SslState.InternalEndProcessAuthentication(LazyAsyncResult lazyResult)
at System.Net.Security.SslState.EndProcessAuthentication(IAsyncResult result)
at System.Net.Security.SslStream.EndAuthenticateAsClient(IAsyncResult asyncResult)
at SuperSocket.ClientEngine.SslStreamTcpSession.OnAuthenticated(IAsyncResult result)
— End of inner exception stack trace —

2

[reply=“mathguru;d9372”] Hi! The issue is most probably with outdated certificates on your machines. So you should download up-to-date Root and Intermediate certificates (der or pem) from https://letsencrypt.org/certificates/ and import them to your machines under Local Computer.

3

Thank you for your assistance.
I imported several certificates since I didn’t know for sure which ones to import:
Isrg-root-ocsp-x1 and the cross-signed one
Isrg-root-x1 and the x2 one
Lets-encrypt-e1 and the r3 one

I restarted the computer and the issue still remains. Still tries to connect then disconnects and the red reconnect comes up.

Perhaps I didn’t install the correct certificates or perhaps something else is running amok.

mathguru

4

[reply=“mathguru;10439”]
You need the following certificates:

And you should import them here:

By the way, what OS version do you have on your computer and on the computer that you are connecting to?

5

Pavel, Thanks for the clarification. I imported them in the wrong place. All is good now. Computer ID and pin appear and connection is working. Thank you.