Is anything happening at the at the moment with MSP360? Connect is just awful to use right now. a simple remote support session 85% time turns in to a nightmare and having to tell the customer to use quick assist or even the free version of any desk to do simple 30 second tasks.
Its not just one computer, or me logging in from one location. its random and very unreliable to where i cant even trust it anymore.
The main issue is it just doesn’t connect “ Cannot Connect
Web connection is not possible at the moment.
Try to connect using the desktop application”
I try the desktop app and the same thing. Its making me look really bad to my clients, I can know longer trust it to say to a client, “Sure leave your computer on and i will remote in when you leave the office” because i know i need assistants to get access from someone at the computer
At the moment, we do not experince any widespread Connect service issues that would cause such behavior, and we have no frequent reports from other customers about such behavior and this issue definitely requires a more in-depth investigaton. To facilitate the process and to make it more efficient, we created a support ticket for you, and we will get back to you shortly with further information.
I have to use Teamviewer still, since there are many times that the performance of connect is so bad. We may have to jump out of MSP360 unless they can provide a clear path towards better remote performance.
A month ago we released updated version of Connect - 4.3. It provides better experience with resolutions higher than Full HD. Did you tried this version? If it does not work, are you open for a quick call to get some debug data and give a closer look into this case?