Connection Lost

MSP360 Connect Free/Pro
1

I have one computer running the free version and one running the Pro version. Both are running Build 4.3.1.20. I have been trying to connect for the last few days and have the same experience. The system starts to connect, shows progress and then I get:

Authorization in porcess

Authorized

Connection is lost

On the target computer (free version), the screen momentarily goes blank while this is happening.

I’ve had similar problems over the years that I’ve been using Connect and cannot recall the fix. I have tickets into support from each system, but they have been a little slow in responding.

I’m considering upgrading my other computer to Windows 11 Pro (from 11 Home) and trying MS Remote Desktop which I used extensively at my old job.

2

Good morning and welcome to the MSP360 Forum,

I am the product manager for the Connect product and would like to look deeper into the issue and help resolve it. May I reach out to you via email to get references to the internal tickets that were opened on our side? For cases like this, we need technical details.