Does the "Tickets" tab in the backup console work?

MSP360 Managed Products
1

When looking at a particular endpoint in the backup console, on the left there is a “Tickets” tab where it looks like you can submit a ticket.

Is this actually functional for submitting tickets, or should we still be clicking the three dots and choosing “Report a problem”?

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2

Hi Troy,

These are actually two different things.

The “Tickets” tab in the console refers to the MSP360 Ticketing system. It is used for managing tickets within your organisation: for example, to manage client requests or internally created tickets. In nearest future it will also allow you to generate automatic tickets from RMM/Backup alerts.

The “Report a problem” option (via the three dots) is used to contact MSP360 Support directly regarding product-related issues.

So:

  1. Use “Tickets” for your own ticket management workflow.
  2. Use “Report a problem” if you need assistance from MSP360 Support.

Let me know if you’d like help setting up the ticketing workflow.

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The “Tickets” tab is for internal ticket management within your organization. To contact MSP360 Support, use “Report a problem” from the three-dot menu.