Hi everyone, I face this problem “Error! Awaiting error from the service, please wait…” when I want to access my portal. Anyone know how to troubleshoot this error and what cause this error?
Thank you.
[reply=“naufalrasli;d1653”] Can you verify thats the exact message? When do you see the message? The portal is up currently. Country?
[reply=“David Gugick;5872”]
From the main page. You can refer to the image below:
[reply=“naufalrasli;5874”] Can you verify the URL you are using? Is it https://mspbackups.com/Admin/Login.aspx? Can you verify the browser / OS and the country you are trying to log in from?
[reply=“David Gugick;5877”] I’m using https://192.168.02.50:42311 for the URL. I open in Mozilla Firefox and me from Malaysia.
[reply=“naufalrasli;5879”] That’s a local IP address. Why are you doing it that way?
[reply=“David Gugick;5881”] Because of I setup for my client environment.
[reply=“naufalrasli;5885”] If that’s the IP and port you’re using you’ll have to make sure things redirect correctly to our site. But you may just want to reach out to our Support team directly.
[reply=“David Gugick;5886”] The port is following your site. I’m very sure because HTTP should be using 43210 and HTTPS is 43211. Alright, I will contact the MSP support team. Thank you for assisting me.