We were VMWare for a long time, prices moved us to Hyper-V last month. We rebuild our Veeam backup server in the process, which had the older Cloudberry application.
Installed the MSP360 client (have a license that is good until 7/7/26 for Cloudberry) but are seeing this error.
Thinking this is because we changed the server, so hoping it’s a quick fix - do we need a new license number to be issued?
Is there’s a known fix for this error?
thanks
Hi,
This looks like an unusual error. The key question here is which version of the backup agent you are using.
There is also a chance this is related to Glacier with a legacy archive, you can check the following article:
In any case, please send us the logs via the “Report an issue” option in the application (Tools - Report an issue). This will help us analyse the issue and provide the best solution.
Thanks!
thank you - will get the logs to you this morning
