Q: How do I renew a license through your portal?
A: If your credit card is still valid the licenses will renew automatically if it fails we will reach out and give you a renewal link.
Q: How do you cancel a license and/or turn off auto-renew (there are some we no longer need)?
A: Please reach out to our support at [email protected]
Q: If we have several licenses, with different ending dates, is it possible to make a single renew date for the several licenses?
A: Please reach out to our support and we will consolidate your licenses and fix the renewal date for you.
Q: Can you confirm when our licenses are renewed that we get the pricing based on our total license count and not the price we paid when the licenses are purchased?
A: Please reach out to our support and we will consolidate your licenses so that you can benefit from volume discounts.
Q: Why could auto-renewal fail and my licenses are still shown as expired?
A: Auto-renewal fails if your credit card is expired or you don’t have enough money on it.